Intended for UK Breelib patients, their caregivers and treating healthcare professionals

This non-promotional website is part of the Breelib Patient Support Programme and is fully funded by Bayer

Mon–Thur, 9am–5pm and Fri 9am–4pm

Troubleshooting

There may be occasions when you experience a problem when using Breelib. This troubleshooting page will help you to identify what the problem is, provide information on what may be causing the issue and most importantly, provide you with information to help you resolve it.

Breelib device

If you have an issue with your device please try and speak with an agent from the Breelib Support Centre in the first instance. Outside of business hours, please use this troubleshooting feature to try and get your device working again. If you are unable to get your device working and need to take a dose please use your spare Breelib device from the RESERVE Breelib Starter Pack and call the Breelib Support Centre as soon as is possible.

Video Call Request

UK Breelib Support Centre 0800 0463 255

The Breelib Support Centre agents are available Monday to Thursday, 9am - 5pm, and Friday 9am - 4pm (except on Public Holidays in England). An out-of-hours voicemail service is available and all messages will be responded to on the next working day.

For healthcare advice or questions relating to treatment please contact your healthcare professional or treating centre.

If you are experiencing a problem with Breelib and cannot use your device to take a dose you should call the Breelib Support Centre on FREEPHONE 0800 0463 255 during business hours.

If you have been unable to resolve your device issue after speaking with the Breelib Support Centre agent you can request a video call during business house hours to enable you to show the agent what is happening when you try and use Breelib.

If you experience a problem with your device outside of business hours and you are unable to take your dose, use your RESERVE Breelib device and contact the Breelib Support Centre as soon as is possible.

To take part in a video call you will require access to:

  1. A computer with a web camera and a good internet connection or
  2. A smartphone or tablet connected to the internet or with mobile internet (3G/4G)

You can request an urgent video call within 1 hour of submitting the request form, or a video call within 1 - 2 hours. After submitting a video call request you will receive an email from the Breelib Support Centre with a link to take part in a Zoom meeting and instructions on how to download the Zoom application on your device. Always check your JUNK or SPAM folder if an email from the Breelib Support Centre is not received in your Inbox.

Please complete the form below. All fields marked with an asterisk (*) must be completed.

A valid email address must be entered and consented before a video call request can be submitted

Your email address will not be shared with any third parties and you may revoke your consent at any time by calling the Breelib Support Centre on 0800 0463 255.

Please select one of the two options below to submit your video call request to the Breelib Support Centre

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