Mon–Thur, 9am–5pm and Fri 9am–4pm
Troubleshooting
There may be occasions when you experience a problem when using Breelib. This troubleshooting page will help you to identify what the problem is, provide information on what may be causing the issue and most importantly, provide you with information to help you resolve it.
If you have an issue with your device please try and speak with an agent from the Breelib Support Centre in the first instance. Outside of business hours, please use this troubleshooting feature to try and get your device working again. If you are unable to get your device working and need to take a dose please use your spare Breelib device from the RESERVE Breelib Starter Pack and call the Breelib Support Centre as soon as is possible.
From the categories below, select the description which sounds most like the problem you are having.
Answer the series of on-screen questions to help you identify the cause of the problem.
Read the on-screen solution and where available, view the videos to help you resolve your issue.
Please select the description which sounds most like the problem you are having.
It’s something else
If the device issue you are having does not fit into one of the other 6 descriptions you may find here?
Breelib® and BreeConnect® are registered trademarks of Bayer
UK Breelib patients
This website is intended for UK Breelib patients, their caregivers and treating healthcare professionals. Breelib.co.uk is part of the Breelib Patient Support Programme which is organised and fully funded by Bayer.
Personal medical advice
Always speak to your doctor or nurse for personal medical advice. Health information on this website is not intended to replace a consultation with a healthcare professional, nor is it intended to provide specific medical advice.
Date of preparation: October 2021
