Intended for UK Breelib patients, their caregivers and treating healthcare professionals

This non-promotional website is part of the Breelib Patient Support Programme and is fully funded by Bayer

Mon–Thur, 9am–5pm and Fri 9am–4pm

Troubleshooting

There may be occasions when you experience a problem when using Breelib. This troubleshooting page will help you to identify what the problem is, provide information on what may be causing the issue and most importantly, provide you with information to help you resolve it.

Breelib device

If you have an issue with your device please try and speak with an agent from the Breelib Support Centre in the first instance. Outside of business hours, please use this troubleshooting feature to try and get your device working again. If you are unable to get your device working and need to take a dose please use your spare Breelib device from the RESERVE Breelib Starter Pack and call the Breelib Support Centre as soon as is possible.

Troubleshooting

There may be occasions when you experience a problem when using Breelib. This troubleshooting page will help you to identify what the problem is, provide information on what may be causing the issue and most importantly, provide you with information to help you resolve it.

Breelib device

UK Breelib Support Centre 0800 0463 255

The Breelib Support Centre agents are available Monday to Thursday, 9am - 5pm, and Friday 9am - 4pm (except on Public Holidays in England). An out-of-hours voicemail service is available and all messages will be responded to on the next working day.

For healthcare advice or questions relating to treatment please contact your healthcare professional or treating centre.

If you have an issue with your device please try and speak with an agent from the Breelib Support Centre in the first instance. Outside of business hours, please use this troubleshooting feature to try and get your device working again. If you are unable to get your device working and need to take a dose please use your spare Breelib device from the RESERVE Breelib Starter Pack and call the Breelib Support Centre as soon as is possible.

From the categories below, select the description which sounds most like the problem you are having.

Answer the series of on-screen questions to help you identify the cause of the problem.

Read the on-screen solution and where available, view the videos to help you resolve your issue.

Please select the description which sounds most like the problem you are having.

It’s something else

If the device issue you are having does not fit into one of the other 6 descriptions you may find here?