Intended for UK Breelib patients, their caregivers and treating healthcare professionals

This non-promotional website is part of the Breelib Patient Support Programme and is fully funded by Bayer

Mon–Thur, 9am–5pm and Fri 9am–4pm

Breelib Support Centre

On behalf of Bayer, the Breelib Support Centre provides the patient support programme for Breelib users in the UK.

Breelib
The purpose of the Breelib patient support programme is to ensure that:

 

  1. Patients are able to use Breelib to take Ventavis (iloprost trometamol)
  2. Patients and their caregivers are able to maintain Breelib to keep it in a good working order
  3. Patients have access to two functioning Breelib devices

Breelib Support Centre

On behalf of Bayer, the Breelib Support Centre provides the patient support programme for Breelib users in the UK.

Breelib
The purpose of the Breelib patient support programme is to ensure that:

 

  1. Patients are able to use Breelib to take Ventavis (iloprost trometamol)
  2. Patients and their caregivers are able to maintain Breelib to keep it in a good working order
  3. Patients have access to two functioning Breelib devices

UK Breelib Support Centre 0800 0463 255

The Breelib Support Centre agents are available Monday to Thursday, 9am - 5pm, and Friday 9am - 4pm (except on Public Holidays in England). An out-of-hours voicemail service is available and all messages will be responded to on the next working day.

For healthcare advice or questions relating to treatment please contact your healthcare professional or treating centre.

Breelib Support Agent call schedule

The Breelib Support Centre will make scheduled courtesy calls to patients registered with the service to check for any training needs or unresolved issues.

A Breelib Support Agent will contact the patient or nominated caregiver:

Breelib help

Freephone number

A Breelib Support Centre agent can be contacted during business hours on FREEPHONE 0800 0 463 255.
The Breelib Support Centre should be called if a patient experiences a problem when trying to use Breelib to take a dose, or for any device-related queries.

Business hours:

Monday to Thursday 9am - 5pm

Friday 9am - 4pm

An out-of-hours answering machine is available and all messages will be responded to on the next working day.

If you experience a problem with your device outside of business hours and you are unable to take your dose, use your RESERVE Breelib device and contact the Breelib Support Centre as soon as is possible.

Video calling

If you are experiencing a problem with Breelib and cannot use your device to take a dose you should call the Breelib Support Centre on FREEPHONE 0800 0 463 255 during business hours.

If you have been unable to resolve your device issue after speaking with the Breelib Support Centre agent you can request a video call during business house hours to enable you to show the agent what is happening when you try and use Breelib.

To take part in a video call you will require access to:

  1. A computer with a web camera and a good internet connection or
  2. A smartphone or tablet connected to the internet or with mobile internet (3G/4G)

You can request an urgent video call within 1 hour of submitting the request form, or a video call within 1 - 2 hours. After submitting a video call request you will receive an email from the Breelib Support Centre with a link to take part in a Zoom meeting and instructions on how to download the Zoom application on your device. Always check your JUNK or SPAM folder if an email from the Breelib Support Centre is not received in your Inbox.

Submit a video call request

Caring for Breelib

Filtered water from the ZeroWater jug provided by your treating centre should be used to care for Breelib.

Each month, the Breelib Support Centre will send you a replacement ZeroWater filter in the standard post. If you find that your filter is not lasting a full month, call the Breelib Support Centre to request for a replacement filter to be sent more often. Remember, the filter should be changed as soon as the water meter reads 006.

If you are staying away from home or intending to travel, call the Breelib Support Centre to request a portable ZeroWater Travel Beaker. You will also receive a box of 2 replacement portable filters, a Breelib Medical Device Quick Reference Card (QRC) and a hard copy of Breelib information sheet 10.

The manufacturer of Breelib recommends the use of distilled water to care for Breelib. For full instructions, please refer to the Breelib Inhalation System Instructions for Use booklet (IFU) which is supplied in your Breelib Starter Pack.

Breelib patient support materials

If you lose or break any patient support materials which were provided to you when you first started using Breelib, call the Breelib Support Centre who can arrange for any replacements.

  • Breelib video brochure and charging lead
  • About Breelib patient booklet
  • Breelib Medical Device Quick Reference Card (QRC)
  • Large plastic bottle (500ml)
  • Small plastic bottle (100ml)
  • Spray nozzle
  • Breelib Cleaning Support Pack
  • Ampoule opening devices
  • Plastic pipettes
  • Clip-on strap for the Breelib carry case
  • Zerowater jug
  • ZeroWater travel beaker (if requested)

If you stop using Breelib

If you are no longer prescribed Ventavis (iloprost trometamol) by your treating Centre, they will de-register you from the Breelib patient support programme.

When this happens an agent from the Breelib Support Centre will contact you and arrange a convenient day and time to collect all your Breelib devices and related support materials.